Boudin Analytics Services are designed to enables intuitive monitoring of the skills in your workforce for your Human Resources- and specially for your training professionals. The solution has parameter driven index values for easy setting and adjusting of learning targets for maintaining, developing and keeping track of the skills of your employees.
The beautifully visualised analytics results give you tailored insights about the current status and possible development scenarios of the skills of your workforce. You can easily drill down to get all relevant skills related information for your personnel accurate to the different levels of your monthly reporting. You have also liberal possibilities to make comparisons of your wish of skills related data.
The system also provides you on daily basis with predictions about future training needs for the personnel broken down by different products, product groups, locations, courses, languages, dates etc. on person-based levels. The automated monitoring system is very helpful for keeping all positions stuffed with qualified professionals all the time. This is very important when we deal with a huge number of sales- and customer service professionals. These positions are exposed to relatively high churn numbers and it is important to keep these vacancies filled with properly trained employees. Because you need qualified people with adequate training on continuous basis, you have to be well prepared in advance.
Data visualisation is the graphical representation of information and data. By using intuitive chairs and graphs along with heat maps always showing the data with the granularity of the subtotals of the monthly reporting. The visualisation tools provide an easy and accessible way to see and understand trends, outliers, and patterns in data. The stochastic analysis gives mainly answers to what – type of questions and the HR – marketing – and sales professionals need to act according to the messages of the gained results.
Today, visualization of data is a key property of analytics to make sense of the millions of data points generated on monthly basis about the product skills development in a company. It helps personnel to see insights on skills by curating data into a form easier to understand, highlighting current scores, seeing the trends and spotting outliers. You can’t stress enough the importance of proper visualisation when planning how to bring the status and the all the different key components of skills development to the forefront of your daily reporting.
Tailored visualisations meeting the needs of individual customers telling those stories that they need to listen to. This is achieved by removing the noise from the otherwise cluttered data and highlighting the information which is useful for all the involved parties. However, it’s not simply as easy as just dressing up a graph to make it look better or creating flashy infographics. Effective data visualization is a delicate balancing act between form and function.
The graphs should be clear and fresh for encouraging the readers of the reports to catch notice of the important issues and act when this is needed. Graphs have to make powerful points alive for conveying the right messages to the right persons for correct actions. These persons need to focus for uncovering all the difficult why questions. The data and the visuals need to work together, and only in close cooperation with the users of the analytics we can create the right analytics visuals to tell the stories intended just for them.
Training Insights service is designed in a way that with a few glances you can understand standing with skills. The visuals are business driven which means that they are product specific ones, and follow the same reporting structures that product financials. The products of your company define which skills your personnel needs for selling their products optimally. The level of product specific skills can be illustrated in many ways. With the help of heat maps and traffic lights it is easy to drill down to the importance of individual skills parameters for sales results on sales outlet, country-, territory-, or sales channel levels on continuous basis.
It is necessary to be able to forecast the suitability and quality of training materials, and of the training. The quality of the used training content is often not an objective issue. Many different individuals with their own agendas make daily decisions, what training courses should be used for providing wanted skills for the personnel. For some functions in the company, like in sales or customer service, the quality of training content can be measured by linking the measured training results with relevant Key Performance Indicators.
Finding a solution for the effect of training and training materials on their functional causality has been quite challenging for a long time. We use stochastic analytics for analysing the relationships between wanted outcomes and the used training materials. The suitability of the content for its use is tested with a small number of test persons and usable results are at hand immediately after the test population has concluded their tests. The results are reliable regardless of the distribution of the test scores and there is no need for adding more test objects for reception of a significant result. Normally, when you look at sales training, you have to wait for some time for the preliminary sales results to appear into the reports. Now, when analysing the test results with the Content Master service, you can have as immediate report for the test scores for example that the use of the tested learning material for the training of your sales force will increase the sales of a certain product by for example 5% with 85% probability. This makes a comparison of the quality of different training contents unequivocal and fast. These analytics tools can be effectively used in the content design process to find a compelling training content very fast.
Written by Kari Hartikainen, Sales, Boudin Oy